Shipping policy
Shipping Policy for Digital Files
Effective Date: June 15, 2024
Welcome to CutFilesShop! We are committed to providing you with a seamless and efficient digital file delivery experience. Please read our shipping policy carefully to understand how we manage the distribution of our digital products.
1. Delivery Method
All products offered on CutFilesShop are digital files. Upon successful payment, you will receive immediate access to download your purchased files. There is no physical shipping involved, and no tangible goods will be mailed to you.
2. Delivery Time
Digital files are available for download instantly after the completion of your purchase. You will receive an email with a download link, and the files will also be accessible from your account dashboard on our website.
3. Download Limits
You are allowed unlimited downloads for a period of 12 months from the date of purchase. After this period, access to the download link may be restricted. Ensure you save a copy of your files within this timeframe.
4. File Formats and Compatibility
Our digital files are provided in various formats, such as SVG, DXF, PNG, and PDF. Please ensure that your software and hardware are compatible with the file formats before purchasing. CutFilesShop is not responsible for issues arising from incompatibility.
5. Licensing and Usage
Each purchase includes a specific license for personal or commercial use, as detailed in the product description. Ensure you adhere to the licensing terms associated with each file. Unauthorized distribution, reselling, or sharing of files is prohibited.
6. Refunds and Cancellations
Due to the nature of digital products, we generally do not offer refunds once a file has been downloaded. If you encounter any issues with your purchase or download, please contact our support team within 7 days of purchase. We will assist you in resolving the issue or provide a replacement if necessary.
7. Access Issues and Technical Support
If you experience any problems accessing your downloads, please reach out to our customer support team at support@cutfilesshop.com. We aim to respond to all inquiries within 24 hours during business days.
8. Order Processing
Orders are processed automatically, and your digital files will be available for download immediately upon successful payment. No manual intervention is required, ensuring that you can start using your files without delay.
9. Security
We use secure encryption protocols to protect your payment information and ensure a safe transaction process. Your digital files are hosted on a secure server, and download links are unique to each purchase to prevent unauthorized access.
10. Updates and Revisions
CutFilesShop reserves the right to update or revise this shipping policy at any time. Changes will be posted on this page, and we encourage you to review it periodically. Your continued use of our website following any changes indicates your acceptance of the new terms.
Contact Information
For any questions or concerns regarding our shipping policy or digital file delivery, please contact us at:
Email: support@cutfilesshop.com
Thank you for choosing CutFilesShop! We appreciate your business and look forward to providing you with top-quality digital files.