FAQs

1. What file formats do you sell?
We sell digital files in SVG, DXF, EPS, PNG, and PDF formats.

2. Which programs can be used to open these files?
Our files can be opened and edited in many graphic design programs such as Adobe Illustrator, CorelDRAW, Inkscape, Silhouette Studio, Photoshop, and many others.

3. Can the size or colors of the files be changed?
Yes, our files can typically be modified in most graphic design programs. You can adjust size, colors, and other attributes depending on the capabilities of the program you choose.

4. What editing capabilities are there for SVG files?
SVG (Scalable Vector Graphics) files offer extensive editing capabilities, including color changes, scaling, object deletion, and addition. They support editing in many vector graphic design programs.

5. Is a refund available for digital files?
Unfortunately, due to digital files being intangible goods, we cannot issue refunds once the file has been downloaded. However, if you encounter any issues with the file, please contact our support, and we will assist you.

6. What are the licensing terms for your digital files?
Physical or digital products made from the our files may be used for commercial purposes. This means you can use them for your own projects or for client projects, but you cannot resell or distribute digital files.

7. What payment methods are available for purchasing digital files?
We accept payment via various payment systems such as credit cards, PayPal, and other payment gateways available on the Shopify platform.

8. How will I receive my digital file after purchase?
Upon successful payment, you will receive an email with a download link for your digital file. You can also find this file in your account on our website.

9. Is there a limit on the number of downloads for a file?
No, you can download the purchased file as many times as you need within the limits set by our platform.

10. If I have additional questions, how can I contact you?
You can reach out to our customer support via email at info@cutfilesshop.com or through the contact form on our website.